Privacy Policy

This Privacy Policy describes how we collect, use, store, and protect your information when you use our ride-hailing platform. By using the service, you consent to the data practices described here.

We collect personal data such as your name, phone number, email, profile details, and identification documents where required. We also collect device information, IP address, app usage logs, and location data to enable ride matching and safety.

We collect precise GPS data when the app is running in the foreground or background. Riders and drivers must enable location access for accurate pickup, navigation, trip tracking, and fraud prevention.

We record trip details including pickup and drop-off locations, timestamps, route information, distance, price, and driver or rider interactions. This data is used for navigation, support, dispute resolution, and service optimization.

Payments are processed through secure third-party providers. We receive confirmation of successful payments but do not store full credit or debit card numbers. Billing-related information is retained for accounting and fraud prevention purposes.

We may collect call logs, chat messages, and support interactions between riders, drivers, and our support channels. Calls may be masked or recorded where allowed by law for safety, training, and dispute resolution.

We use collected data to operate the service, match riders with drivers, improve performance, provide navigation, ensure safety, detect fraud, process payments, deliver customer support, and develop new features.

We share rider details with drivers only when necessary for completing a trip. We also share limited data with payment processors, law enforcement when legally required, and trusted partners who help us operate the platform. We do not sell your personal data.

We apply industry-standard encryption, access controls, monitoring, and secure storage practices to protect your data. Despite our efforts, no system is completely immune to security breaches.

We retain account data, trip history, payment logs, and safety-related information for as long as necessary to comply with legal obligations, resolve disputes, prevent fraud, and maintain operational records.

Depending on your jurisdiction, you may have rights to access, update, delete, or restrict the processing of your personal data. Requests can be submitted through customer support. Some information may be retained for safety and compliance reasons.

We use cookies, device identifiers, and analytics tools to understand app performance, enhance features, and improve user experience. You may disable cookies in your device settings, but certain features may stop working.

Our platform integrates with third-party tools such as maps, payment gateways, analytics providers, and SMS services. These services follow their own privacy policies, and we encourage users to review them.

Our service is not intended for minors under 18. We do not knowingly collect information from children. Accounts suspected of being created by minors may be suspended.

Where applicable, your data may be stored or processed in regions outside your country. We ensure appropriate safeguards are in place to protect your information during international transfers.

We may use automated systems for fraud detection, trip pricing, driver matching, and account risk assessments. These systems help improve safety and efficiency but are monitored for fairness and accuracy.

In the event of a data breach, we will notify affected users and relevant authorities in accordance with legal requirements and best practices.

We may revise this Privacy Policy periodically. Significant updates will be communicated through the app. Continued use of the service means you accept the updated policy.

Users may contact our support team for questions, data requests, or concerns related to privacy, security, or personal data handling.